3NLED lighting

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sales@3nled.com

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Add:10th Floor,Building 3rd,Industrial Building,Heshuikou Park,Gongming Town,Shenzhen,China

E-mail:sales@3nled.com

Tel:+86-755-27516500

Warranty Policy

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3N LED provides limited warranty under the hereby stated terms and conditions
1. Customers who purchase directly from 3N LED.
2. The warranty applies if any of the following occurs
A. Failure of function with no external factors.
B. Tube flickering
C. Over 35% depreciation of light output compared with initial EXW lumens.
3. 3N LED liability under the limited warranty
A. Within the warranty period, 3N LED provides free repairing service. If the certain item can not be repaired, 3N LED will offer the new one for replacement at no extra cost. In case the model is suspended, 3N LED will replace the item with similar grade and pricing ones.
B. Within the warranty period, 3N LED bears the shipping cost back and forth for replacing the defective goods, on condition that the defection rate equals to or exceeds 5% of the ordered quantity for each shipment.
4. Exclusions - This warranty does not cover the following
A. Problems caused by improper operation of the buyer, including damages of light source and driver caused by unstable current flow.
B. Goods dismantled or modified without approval from 3N LED. Goods replaced with parts that do not come from 3N LED.
C. Loss of 3N LED's serial number on the LED Lighting.
D. Operation temperature exceeds the range of -40 to 50 degree centigrade.
E. Repair work done by unauthorized personnel without 3N LED’s approval.
F. Force Majeure and other act of God.
5. Warranty period
3 or 5 years from the EXW date (according to the spec).
6. Verification of defective goods
Customers must provide clear pictures to prove that such defects existing.
Note
The above warranty policy covers all led lighting.

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